So You Think You Have Customer Loyalty Figured Out…Not so Fast!
You may think that simply because you offer an excellent customer experience, your customers will be loyal… but…
News August 16Latest in: Leadership
Technology Companies Continue Their Automotive Invasion
As we have written about before, the difference between technology companies and automotive companies is getting smaller and…
News August 16
Tearing Down Dealership Silos
Retail expert says dealerships are fertile grounds for the morale-killing, business-destroying silo mentality. He offers four recommendations for…
News August 16
Change for Dealerships Is a Must
Change is inevitable. For dealerships and every other business, change is driven by shopper needs in the marketplace,…
News August 16
True or False: Your Vendor Results Are Skewed?
Every dealership in the automotive industry has some sort of relationship with vendors and their products. Whether it…
News August 11
Are You a Software Pirate and Don’t Even Know It?
If you're like most people, you probably use your Microsoft Office programs on a daily basis and don't…
News August 11
CrossFit for Dealerships: Building a True Team
If you’ve ever worked in automotive retail, you know that there are constant internal struggles going on between…
News August 9
Interview with Matt Buchanan, Managing Partner of Sarasota Ford & President of the Buchanan Automotive Group
Matthew Buchanan, Managing Partner of Sarasota Ford and President of the Buchanan Automotive Group, is a
News August 8
Benefits of Narrow, High Performing Supplier Base
How many suppliers does your organization need to function at a high level? Is having a large supplier…
News August 8
Your DMS and Technology Tasks
I was once working late at night in the accounting office as a consultant on their DMS computer…
News August 8
