Customers Expect the Impossible – So Give It to Them
Technology changes in our industry faster than many of us can keep up with. It seems like new…
News November 8Latest in: Leadership
Multiple of What?
Multiples, multiples, multiples. Dealers talk about blue sky multiples, a shorthand for valuation, all the time. And, Kerrigan Advisors…
News November 7
How to Stay in Your "Execution Zone"
Effective and consistent execution requires a combination of both skill set and mindset. The five-step execution process I…
News November 7
The Rush to Automation Could Be Detrimental to Loyalty
Humans naturally crave interaction with other humans. However, as technology advances, there is an increasing push by companies…
News October 28
Cadillac Pinnacle Program – The Epitome of a Discriminatory Factory Program
General Motors has announced its latest program to attempt to bring the Cadillac brand back to prominence. As…
News October 21
Firm Urges Dealers to Remain Vigilant in Wake of CFPB Ruling
“Remain vigilant and attentive to consumer business practices” was a compliance firm’s message to dealers regarding last week’s…
News October 20
Survey: Consumers Dissatisfied With How Dealers Resolve Complaints
An online survey of more than 200 adult-aged car buyers found high dissatisfaction levels with how dealers resolve…
News October 20
The Compliant Manifesto for Dealers
The dictionary defines manifesto as “a declaration of the intentions, motives, or views of an individual or group…
News October 20
Digital Car Buyers Mean More Showroom Traffic, Not Less
There’s a big push in our industry right now to bring as much of the car buying process…
News October 18
