“These Are A Few Of My Unfavorite Things”
(Sing with me here…) “Gossip and taxes and unpleasant divorces, Pulling of wisdom teeth, with chronic hoarseness, Lawyers…
News April 9Latest in: Leadership
Dealer Magazine: This is Why Customers Defect to Independent Garages…
Dealership customer-pay parts and labor sales average $46 billion annually. That is less than 20% of total parts…
News March 29
Dealer Magazine: What’s Wrong With You?
Do you store your Tupperware lids actually sealed “on” the base container or are you one of “those…
News March 27
Lexus Leads for Third Consecutive Year in Dealer Services
Lexus, Buick and Mini were the top of their category on the latest J.D. Power survey when it…
News March 20
Dealer Service Satisfaction Improves Despite Longer Waits: J.D. Power
While customer satisfaction with the dealer service experience has rebounded, there are still significant issues being faced when…
News March 18
How Will Advanced Automotive Technology Showcased at CES 2024 Impact F&I Protection Products for Dealers
The Consumer Electronics Show (CES) 2024 proved once again that the biggest technology show of the year is…
News March 7
2024 Dealership Outlook: How to Handle Human Resources
In November, UAW leadership successfully ratified a new 4½-year contract with Detroit’s Big Three—Ford, GM and Stellantis—after six…
News February 27
“It Can Happen To You, It Can Happen To Me, It Can Happen To Everyone Eventually”
90125. No, it’s not a zip code. And, it’s not a television show. It was an album released…
News February 20
FTC’s New CARS Rule Imposes Added Requirements on Auto Dealers
Almost 18 months after it first proposed the rule, the FTC announced its Combating Auto Retail Scams Trade…
News February 7
Dealer Magazine: Stay Ready So You Don’t Have to Get Ready!
Most dealership service drives are a massive beehive of activity—a constant, never-ending churning of machines and humanity. It’s…
News February 2
