The Key to Modern Customer Loyalty
As times change, so do consumer desires. What hasn’t changed are the fundamental business practices which have led…
News November 7Latest in: Leadership
The Data Doesn’t Lie: Shocking Discoveries In Automotive Attribution
By Steve White and David Metter One of the hottest topics for dealers today is attribution – and…
News November 7
The First Step in the Coffin of MPIs
Ujj Nath shares his vision of the fate of multi-point inspections in this short video blog.
News November 6
Witt’s Wise Words: Eat the Big Frog First
Bill Wittenmyer explains the concept of why dealerships should train their staff to “eat the big frog first”…
News November 6
BLACK BOOK USED VEHICLE RETENTION INDEX CLIMBS FOR SECOND-STRAIGHT MONTH ENTERING FINAL STRETCH OF 2017
LAWRENCEVILLE, GA (November 3, 2017) – Black Book, a division of Hearst Business Media that provides industry-leading used…
News November 3
Freebie Friday: Customer Experiences Drive Referrals
The biggest source of leads or lost business might be right under your nose. In this Freebie Friday…
News November 3
How to Spot a Process Breakdown
Have you ever suspected that a process is broken, but you’re not sure what to fix? Every dealer…
News November 3
Top Three Information Technology (IT) Recommendations for Stability and Increased Productivity at Your Dealership
Most dealers view IT as merely an expense, a cost of doing business, rather than what it truly…
News November 3
The New Car Manager’s Modern Guide to Merchandising
Perhaps more than any other role in the dealership, the new car manager’s responsibilities are evolving rapidly. It…
News November 3
The Online Shopping Experience Has Radically Changed. Your Dealership Can Reap the Benefits.
Recently, I experienced what felt like walking out of a time machine: I returned to the US after…
News November 3
