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Latest in: Dealer News

Leadershift is the Fuel for Success

If your store doesn’t have it, better get it Coaching an individual by influencing his view of CRM…

News February 1

Out with the Old – In with the New

As we start a new year, many of us will perform a system “year-end” for the prior year.…

News February 1

Consumers Hold the Key to Continued Certified Pre-owned Sales Growth

By all accounts, as long as a supply of eligible vehicles is available, the growth in certified pre-owned…

News February 1

How Can you Impact Conversion?

Imagine a dealership that only tracks closing ratios against write-ups. That team may or may not be doing…

News February 1

All Roads Lead to Rome (Washington, DC)

I was recently on a trip to Sao Paulo, Brazil doing a used car school for Fenabrave (Brazil’s…

News February 1

Telephone Techniques to Improve Customer Retention

Telephone Techniques to Improve Customer Retention  A service advisor’s ability to communicate effectively on the telephone can positively…

News February 1

Motivating Technicians to Sell Service!

There is only one way to increase your retail (customer-pay) service department revenue: sell more service! After reading…

News February 1

Dave Parrott, Internet Sales Manager, Global Imports BMW

Dave Parrott, 52, Internet sales manager for Global Imports BMW-Mini in Atlanta, the top-selling BMW store in Georgia…

News February 1

Juan Teran, Sales Director, Dewey Automotive Group

Juan Teran, the 42-year-old sales director for Dewey Ford and Dewey Dodge Jeep, both located in rural Ankeny,…

News January 10

Ed Tonkin, NADA Chairman, Ron Tonkin Dealerships

Incoming National Automobile Dealers Association Chairman Ed Tonkin is a second-generation dealer from Portland, Oregon, who says he…

News January 10