Convert Used Car Buyers into Lifetime Service Customers
Less than 10% of used car buyers return to the dealership for customer-pay service work. But don’t take…
News April 10Latest in: Dealer News
Where’s the Trust?
I had the pleasure of speaking at the AutoTeam America CFO Forum on Friday afternoon before the official…
News April 10Traits of a Strong Compliance Officer
I apologize up front if what I am about to write offends you. I am not a fan…
News April 1Tips for Making Quick Service Worth It
We do a lot of brain busting determining how to generate sufficient stall revenue, so that the entire…
News April 1Be Careful of Limited Warranties
Did you know that offering a warranty on a new or used vehicle, even one that is limited…
News April 1Make Money Managing Inventory Walmart’s Way
Last year, Mike Jackson, chairman and CEO of AutoNation, commented that our industry’s operating benchmarks have not changed…
News April 1Unique Insurance Coverage for Unique Circumstances
In past articles, I have spent much time discussing the types of insurance coverage most dealers carry. As…
News April 1What I Should have Learned in First Grade
This year, I’m focusing my presentations to in-house clients on strategies to develop mental toughness and a ferocious…
News April 1Five Tips for Prepping Staff for System Change
Probably the best thing that happened to me as a controller was change. I worked for one dealer…
News April 1Advertising: 10 Best Reads for 2010
Several years ago I shared my 10 favorite advertising/marketing books and got some great feedback from readers who…
News April 1
