Quit Changing the Pay Plan!
If you ask 10 service managers to define the perfect pay plan for service advisors, you will get…
News September 1Latest in: Dealer News
Structure and People: The Key to Executing a Great Process
If process is the foundation of superior Internet sales performance, then structure and people are what leverage that…
News September 1Every Month Should Be a Record
While I was on a conference call with a dealer-client the other day, the Dealer Principal commented on…
News September 1Kevin Frye, E-commerce Director, Jeff Wyler Automotive Family
The Jeff Wyler Automotive Family, one of the top 50 dealer groups, has been a mainstay in the…
News September 1
Brian Benstock, Paragon Honda and Acura
Paragon Honda and Acura in New York is a great family success story, says Vice President and Partner…
News September 1It Turns Out You Can Fix Stupid Part 1
I suspect like most of you have, I calculated that stupid wasn’t fixable — after all someone famous…
News August 22Living with Factory-based Ordering Systems
A little over four years ago we looked at the up and coming factory-based inventory management programs that…
News August 10A Competitive Edge with Customer Service
Your customer service stinks! According to an extensive study by the DiJulius Group, 41% of you are guilty…
News August 1Non-Compliance – Your Employees May Be Costing You Money
We recently published an article in this magazine entitled “ Supplier Audits to Reduce Costs and Improve Compliance.”…
News August 1Small Coverage Details that Could Cost Your Dealership a Fortune
The past several months we have seen some interesting policy quirks. Knowing this information may help you be…
News August 1
