For a long time, fixed ops was treated like the back half of the dealership. That mindset does not work anymore. If you look at what is happening in...
Fixed Ops is the Opportunity Dealers Can’t Afford to Miss
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US Auto Marketing Leaders Say AI is Cutting Workload Pressure, Not Jobs
More than half say AI time savings are improving employee wellbeing or reducing workload
The Hidden Cost of No-Shows (and How Better Pre-Visit Communication Fixes It)
Dealerships don’t have a “simple” no-show problem. Operationally, they have a frustrating continuity problem. A customer could book a service visit...
The Conversion Gap: Turning Defection Data into Dealership Growth
Auto shoppers are spending more time researching vehicles, comparing brands and visiting multiple dealerships before making a purchase. At the same...
Auto Finance Digital Adoption Trends Reflect a Market Navigating Operational Pressure
The first quarter of 2026 continued to reflect a challenging operating environment for auto lenders and their dealer partners. New vehicle sales...
CARFAX: ‘Park Outside’ Recalls Jump Nearly 50% Due to New Fire Risk to More than 3.2 Million Vehicles Nationwide
More than 1 million Stellantis vehicles recalled for fire risk
Escaping the Fixed Ops Data Fog: How to Turn Repair Order Chaos into Executive Clarity
Fixed ops leaders make high-impact decisions every day, but too often they’re relying on data that’s incomplete, inconsistent, or impossible to...
The Automotive Industry Rebirth: Why 2026 Will Define the Next Generation of Dealerships
The automotive industry is entering one of the most important turning points in modern retail history. Over the last several years, dealerships...
AI Won’t Replace Your Staff. It Will Replace Your Vendors.
The one role that pays for itself in ninety days.
Your Buyer Made Up Their Mind at 10:47 PM. Were You There?
At 10:47 PM, a buyer is sitting on the couch after dinner. The house is quiet. The laptop is open. Three tabs are running side by side: one for...