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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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Sales & Variable OPS

5 Tips on Giving the Next Generation the Buying Experience They Want

5 Tips on Giving the Next Generation the Buying Experience They Want

If it seems like you’re hearing a lot of “focus on improving the customer experience” these days, there’s a reason for that. While millennials may have been the driving force in the shift from brand and product focus to experience focus, every other age demographic...

LEASE CREDIT APPROVAL RATES DIP SLIGHTLY TO 65.9% ENTERING MARCH

LEASE CREDIT APPROVAL RATES DIP SLIGHTLY TO 65.9% ENTERING MARCH

Higher Number of Applicants Due to Fewer Lease Incentives at the Dealership CINCINNATI, OHIO (March 12, 2019) – Swapalease.com, the nation’s largest car lease marketplace, reports car lease credit applicants registered a 65.9% approval rate in February, a decrease...

Are You Missing Out on a Large Population of Customers?

Are You Missing Out on a Large Population of Customers?

Se Habla español? Many dealerships reap the benefits of employing staff that speak fluent Spanish for the simple reason that an increasing number of Spanish speakers frequent today’s dealerships for both sales and service. Language barriers can be a problem when it...

100% Digital Doesn’t Mean 100% Coverage

100% Digital Doesn’t Mean 100% Coverage

A decade ago we fought through an economic recession that drove an automotive depression. Dealers across the nation refashioned their business models as Internet departments developed into Internet dealerships. Much time, energy, and teeth-gnashing abounded as...

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