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Is your Service Department Convenient?
We are a time-hungry society. We need and demand more – period. As consumers, we are no different than our customers. We demand convenience in what we do, as well.…
Dealer NewsA Fresh Look at Internet Leads
My first GSM told me that customers would tell me how to sell them – I just had to listen. I’ve carried that belief with me throughout my career and…
Dealer NewsOne Year from Today
In October, I unveiled an updated ACES (Automotive Continuum of E-commerce Success) chart at the well-attended 9th Digital Dealer Conference in Las Vegas. With the 2011 edition of this popular…
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