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Index: Customer Satisfaction with the New-Vehicle Sales Experience Improves Significantly from 2010
WESTLAKE VILLAGE, Calif. — Satisfaction with the new-vehicle sales process has improved notably from 2010, according to the J.D. Power and Associates 2011 U.S. Sales Satisfaction Index (SSI) Study(SM). The…
Dealer NewsEdmunds.com: Car Discounts in November Were More Flash than Cash
SANTA MONICA, Calif. — Last month’s incentives spending on new car sales increased month-over-month but still came in at the lowest November level since 2002, according to an analysis of Edmunds.com’s True Cost of…
Dealer NewsLuxury Automaker’s Certified Pre-Owned Sales Down 12% in November
Through the Mercedes-Benz Certified Pre-Owned (MBCPO) program, MBUSA sold 5,530 vehicles in November 2011, a decrease of 12%. On a year-to-date basis, MBCPO sold 68,459 vehicles, a decrease of 8%…
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