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GM Expands its Definition of Customer Experience
TRAVERSE CITY, Mich. – General Motors definition of customer experience is expanding to include what happens before, during, and after the sale – instead of just what happens in the…
Dealer NewsExperian Automotive: Loan delinquencies and automotive repossessions drop in Q2
Schaumburg, Ill. — Experian Automotive today announced that consumers continued to make timely automotive loan payments in Q2 2012, lowering the average delinquency rate across all lending organizations, including banks,…
Dealer NewsWholesale Used Vehicle Prices Decline 1.8%
According to Manheim Consulting, the Manheim Used Vehicle Value Index fell again in July. Manheim said wholesale used vehicle prices declined 1.8% in July. This was the fourth consecutive monthly…
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