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Insights
Storage vs. Display: How Dealerships Are Losing Ground on Both
Ask a dealership principal about floorplan terms, and you’ll get an answer down to the basis point. Ask about ad spend, and they’ll quote cost per lead from memory. Then…
LeadershipDealerships Need to Invest in Customer Experience, Not Just Acquisition
Key Takeaways: Customer retention delivers greater long-term value than customer acquisition. While dealerships continue to invest heavily in attracting new buyers, lasting profitability comes from creating experiences that keep customers…
LeadershipAverage Dealership Profit is Down — but the Floor May Be in Sight
Key Takeaways: New vehicle gross profit fell 13.5% year-over-year to $1,840 per unit in Q2 2026, but improved 3.3% from Q1, while used vehicle gross profit rose for a second…
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