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Competitive Service: Retail Tips for the Used and Service Departments
NCMi reports on intel gathered at the service department’s retail department. Evaluations from a dealer retail professional on hard packs, trades and recon as well as cycle time and used…
Dealer NewsInternational Car Dealing, and Smart Business Goals for Automakers and Dealers
AutoNews takes a look at the ever-rising trend of marketing to Spanish-speakers in America as the overall Hispanic market and buyership increases. The importance of understanding what cultural approaches to…
Dealer News2013 U.S. Customer Service Index (CSI) Study
Now Presenting the J.D. Power CSI Study; General Motors comes up on top in service quality. GM Dealerships should be proud to have made the list, setting a standard in…
Dealer News




