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Learn the Math to Ramp Up Your Customer Value
Here’s something most dealers have experienced: Your customer service retention metrics show a healthy increase, while your service revenue stays the same or even drops. How can retention metrics improve…
Dealer NewsCompany Expands Online Accident Report Coverage
Carfax today announced that automobile accident reports from police departments across the U.S. now are accessible through its accident reports service, Crashdocs.org. Insurers, lawyers and other interested parties can order…
Dealer NewsAuto industry continues to grapple with challenges of cyber threats
Auto industry continues to grapple with challenges of cyber threats, according to AutoBlog. A telephone is not a telephone. It’s a computer that makes phone calls. A refrigerator is not…
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