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Your Customer’s Perception Is Reality
Your Customer’s Perception Is Reality, from KPA Blog. It’s tough out there. Customer access to information on the internet continues to shrink margins. Dealerships are just trying to scrape by…
Sales and FinanceFDIC Encourages a Risk-Based Approach in Assessing Customer Relationships
FDIC Encourages a Risk-Based Approach in Assessing Customer Relationships, from Risk Management Blog. In a January 28, 2015 Financial Institution Letter (FIL), the FDIC attempted to further publicly clarify its…
Sales and FinanceFitting Culture Into Your Compliance Program
Fitting Culture Into Your Compliance Program, from Compli. Culture is tricky. Culture isn’t who we think we are, but instead, exactly what your organization’s workforce is. When taking an inside…
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