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CRISP: The Easiest Phone Training You’ll Ever Use
Phone training. Two of the dirtiest words in the auto industry. In fact, I bet your latest phone training manual (from 2002) probably sits on your shelf with two inches…
MarketingDealership Blame Game
Nobody stole the cookies from the cookie jar but we all know that when we played that little game as kids the purpose was passing the blame to others. Eventually…
MarketingYES! You Still Need To Do a Daily Stock Order!
The factory is here to help you – not do it for you! At the risk of repeating myself, and getting back on my soap box, one of the most…
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