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6 Ways to Hire for Success
Hiring to get the body count up can be a recipe for disaster. Personnel expert explains why dealers and managers need to hire character first and credentials second.
Dealer News5 Things Employees Say That Sabotage Customer Service And Drive Customers Away
Every hour your business is open, well-meaning employees sabotage your customer service experience and drive customers away. And they do it without any inkling that they’re doing anything wrong.
Dealer NewsHow to Differentiate Your Dealership during the Recall Crisis
Dealers are in for a wild ride. The next 5+ years will be filled with revenue from recall work; a shortage of technicians; shop capacity that can’t keep up with…
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