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So You Think You Have Customer Loyalty Figured Out…Not so Fast!
You may think that simply because you offer an excellent customer experience, your customers will be loyal… but what is really happening? Is it possible that YOUR definition of a…
Dealer NewsTechnology Companies Continue Their Automotive Invasion
As we have written about before, the difference between technology companies and automotive companies is getting smaller and smaller. That trend continues to progress.
Dealer NewsTearing Down Dealership Silos
Retail expert says dealerships are fertile grounds for the morale-killing, business-destroying silo mentality. He offers four recommendations for righting the ship.
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