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The Shuttle Has Left the Building…Maybe
One day, while bringing my vehicle into a large, very well-known dealership for service, a rather comical scene played out before my eyes. While the shuttle driver was leaving the…
Dealer NewsDemystifying Modern Customers: Here’s What They Really Want from Your Service Department
Today’s service customers aren’t easy to win over. “My customers are impatient,” many dealers say. “They only care about price. And even if they come in for service once, they’re…
Dealer NewsParts for “Dummies”
Years ago someone gave me a book called ‘Windows for Dummies.’ It was not designed for ignorant people, but to explain Windows in layman’s terms so that the user could…
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