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Don’t be a “Management Jerk” and Steps for Handling Them!
A “jerk” is defined as a contemptibly obnoxious person. Sadly, there are too many jerks in management who seem to believe their position gives them permission to abuse, micromanage, continually…
Dealer NewsService Absorption is a Dangerous Number
Service absorption is one of the most frequently cited Fixed Ops metrics at 20-group meetings. While asking the service department to carry store profitability has never been more important, focusing…
Dealer NewsTaking Ten with Cary Greenberg of Digital Media Nation: Reputation Marketing
We caught up with Cary Greenberg at the Digital Dealer Conference & Expo and sat down with him for ten minutes to capture his views on the state of our…
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