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Dealers Say Fixed Ops is the Most Important Department
When asked what area of the dealership was the most important for overall success of their business, dealers’ top response was fixed ops. Those of us that have invested a…
Dealer NewsWe Don’t Need No Stinkin’ Tech Training – We Have Good Teeth
For real – overheard by me at a large Honda dealership after an ASM explained to a lady patron limited details behind the current $500 fee for an injection cleaning,…
Dealer NewsHow Online Payments Can Be the Catalyst for a Superior Customer Experience
The unspoken truth about the dealership continues to be the same – the service side of the business is where the money is at. However, 72 percent of car purchasers…
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