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Customer Experience Upgrades in 3 Simple Steps
Customers don’t necessarily arrive at your dealership expecting a great experience. When it comes to service, many dread a higher-than-normal repair bill. They expect to hear additional maintenance is needed,…
Dealer NewsWitt’s Wise Words: Manage Yourself
Bill Wittenmyer explains the importance for managers to manage themselves in this edition of Witt’s Wise Words.
Dealer NewsNADA to Issue 2019 New-Vehicle Sales Forecast and Discuss the State of Auto Retailing on Dec. 13
The National Automobile Dealers Association (NADA) will issue its 2019 sales forecast for U.S. new-cars and light trucks during a media/industry briefing via conference call at 2:30 p.m. ET on…
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