The Three Car Dealership Biases to Making a Change in Culture, from DealerELITE. Training and consulting with America’s car dealers is both fun and frustrating. Fun, because selling cars at retail presents one of the most challenging and (yes) ente

The Gap Between Auto Dealers and Social Media, from The New York Times. Matt Howell, the general manager of a Hyundai dealership in Huntsville, Tex., has been in the auto business for 18 years. In all that time, he said, “I can think of one deal th

RepairLync Launches First and Innovative Vehicle to Automotive Repair Shop Communication Platform, from PR Web. RepairLync, a startup based in the San Francisco Bay Area, launched its mobile app, aimed at the automotive repair industry. RepairLync in

AutoMD joins AMRA/MAP, from Tire Business. ARLINGTON HEIGHTS, Ill. (April 7, 2015) — AutoMD Inc., an online automotive repair resource for consumers, has joined the Automotive Maintenance Repair Association (AMRA). Carson, Calif.-based AutoMD, thro

Meet Auto Arrival from Service Dynamics, from Autopo1nt. For many consumers, taking a vehicle in for service is not an experience they look forward to. It is also a highly competitive industry with many choices as to where they can service that vehic

Tips to help manage the spring service rush, from Dealernews.com. NOW THAT SPRING has sprung, service advisors should be enjoying the business they wished for all winter. But be mindful that the spring rush of business doesn’t last forever and

Find Missed Opportunities in Fixed Ops, from Auto Remarketing. SAN FRANCISCO – The service and fixed operations industry is a $310 billion business. The problem is, only a little more than a quarter of that goes to franchised dealerships, says

Senate Bill Could Force Recall Repairs & How You Can Capture More of That Work, from Driving Sales. Recalls can be lucrative service work for dealerships. However, when recalls are announced, most consumers aren’t informed that their vehicle is

Red Velvet Rope Policy, from Fixed Performance. Our individual quality-of-life demands that we enjoy our careers. If we have customers that cause us nothing but grief how do we give them the service that illustrates our commitment to customer care? W