‘Dealerships should move beyond appointment volume and measure the complete journey from customer connection to sale,' according to insights shared at Spyne’s webinar, The Future of Dealership BDC: The 2026 Playbook.

In the automotive industry, trust rarely disappears overnight. A dealer signs a new F&I administrator. An agency partners with a service provider. A fleet operator awards a roadside contract. The kickoff meetings go well, expectations are high, a

Used Car Prices Start to Plateau After Months of Increases

Artificial intelligence has become one of the most talked-about topics in automotive retail. For dealers, the biggest opportunity isn’t replacing people with automation. It’s using AI to create faster, more personalized customer experiences that

The full schedule for Digital Dealer 2026 is finally here! On Sept. 22 and 23 at Huntington Place in Detroit, you’ll hear directly from the dealers and industry leaders who are navigating the same challenges you face every day. No fluff. No sal

There was a time when getting a customer on the phone was the easy part.  A salesperson would dial a number, the customer would answer, a conversation would begin, and the relationship would develop from there.  Today, that process has completely c

Direct vehicle acquisition has become one of the most talked about strategies in the dealer community, and for good reason. Traditional sourcing channels are tighter and more expensive than they used to be. Wholesale prices have stayed elevated, with

The automotive industry has a long history of fraud, scams and swindles. As with any high-value commodity, cars attract bad actors, and whether that’s thieves, resellers, or crooked dealerships that harm the reputation of legitimate outfits. Dedica

The biggest challenge dealers face today when it comes to retention isn’t the angry customer, the negative review, or the complaint that lands on a manager’s desk. It’s the customer who says nothing. They’re what I call the vanishing customer