Key Takeaways:  Customer retention delivers greater long-term value than customer acquisition. While dealerships continue to invest heavily in attracting new buyers, lasting profitability comes from creating experiences that keep customers returning

Key Takeaways:  New vehicle gross profit fell 13.5% year-over-year to $1,840 per unit in Q2 2026, but improved 3.3% from Q1, while used vehicle gross profit rose for a second consecutive quarter. Finance and insurance income reached an all-time high

Auto dealers and lenders are living through one of the most turbulent stretches in the industry’s history. Fraud losses in auto lending now run 21 times higher than losses in credit cards and six times higher than losses in unsecured personal l

How daily inventory discipline and faster digital readiness can protect dealership profitability as used vehicles carry an estimated $90 in daily costs

For decades, the driver’s license check at a dealership meant a photocopy dropped into a deal jacket or a salesperson snapping a photo on a personal phone. Most of the industry conversation about this process has focused on fraud, on the fake I

The company's first Canadian systems are live at Trotman Auto Group dealerships in British Columbia, marking the start of a broader rollout across the country

‘Dealerships should move beyond appointment volume and measure the complete journey from customer connection to sale,' according to insights shared at Spyne’s webinar, The Future of Dealership BDC: The 2026 Playbook.

In the automotive industry, trust rarely disappears overnight. A dealer signs a new F&I administrator. An agency partners with a service provider. A fleet operator awards a roadside contract. The kickoff meetings go well, expectations are high, a

Used Car Prices Start to Plateau After Months of Increases