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Consumers Hold the Key to Continued Certified Pre-owned Sales Growth
By all accounts, as long as a supply of eligible vehicles is available, the growth in certified pre-owned…
Dealer News February 1How Can you Impact Conversion?
Imagine a dealership that only tracks closing ratios against write-ups. That team may or may not be doing…
Dealer News February 1Word of Mouse
You have bad breath. It hurts you to hear that, I am sure, but someone had to tell…
Event News February 1All Roads Lead to Rome (Washington, DC)
I was recently on a trip to Sao Paulo, Brazil doing a used car school for Fenabrave (Brazil’s…
Dealer News February 1Telephone Techniques to Improve Customer Retention
Telephone Techniques to Improve Customer Retention A service advisor’s ability to communicate effectively on the telephone can positively…
Dealer News February 1Motivating Technicians to Sell Service!
There is only one way to increase your retail (customer-pay) service department revenue: sell more service! After reading…
Dealer News February 1So, You Think you Have Problems?
It’s time to stop complaining and start planning for the new world I know you’re reading this in…
Dealer News February 1Chrysler and GM Dealer Reinstatement Legislation
What dealers can expect through the arbitration process By the time you read this article, the deadline for…
Dealer News February 1New and Improved Privacy Notice
The Federales mess up again When I first stated following this development, I was reminded of a bad…
Dealer News February 1
