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Telephone Techniques to Improve Customer Retention
Telephone Techniques to Improve Customer Retention A service advisor’s ability to communicate effectively on the telephone can positively…
Dealer News February 1Motivating Technicians to Sell Service!
There is only one way to increase your retail (customer-pay) service department revenue: sell more service! After reading…
Dealer News February 1So, You Think you Have Problems?
It’s time to stop complaining and start planning for the new world I know you’re reading this in…
Dealer News February 1Chrysler and GM Dealer Reinstatement Legislation
What dealers can expect through the arbitration process By the time you read this article, the deadline for…
Dealer News February 1New and Improved Privacy Notice
The Federales mess up again When I first stated following this development, I was reminded of a bad…
Dealer News February 1Improve your Bottom Line with Purchasing
To survive 2009, you probably cut costs by eliminating positions and reducing salaries and benefits, curtailing spending on…
Dealer News February 1
Dave Parrott, Internet Sales Manager, Global Imports BMW
Dave Parrott, 52, Internet sales manager for Global Imports BMW-Mini in Atlanta, the top-selling BMW store in Georgia…
Dealer News February 1
Juan Teran, Sales Director, Dewey Automotive Group
Juan Teran, the 42-year-old sales director for Dewey Ford and Dewey Dodge Jeep, both located in rural Ankeny,…
Dealer News January 10
Ed Tonkin, NADA Chairman, Ron Tonkin Dealerships
Incoming National Automobile Dealers Association Chairman Ed Tonkin is a second-generation dealer from Portland, Oregon, who says he…
Dealer News January 10
