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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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Digital Dealer

Insights

Using Technology to Increase Productivity

It is easy to monitor the productivity of your sales department. I don’t know a dealer in this…

Dealer News September 6

What The Wait Is Costing Your Dealership!

“It’s not the time in the F&I office that makes customers want to scream, it’s the time waiting…

Dealer News September 6

Why Differentiation Should Be Your Only Goal

Recently, I wrote a blog article about Disney’s approach to customer service that was received with much enthusiasm.…

Dealer News September 6

Three Powerful Steps to OWNING THE PHONE at your Dealership

The best opportunity for dealers to sell more cars RIGHT NOW is to manage three simple phone skills.…

Dealer News September 6

Simply Useful Advice Can Drive Customers, Overhaul Marketing

At the 14th Digital Dealer Conference in Orlando, I noted that auto dealers are being out-marketed by locksmiths…

Dealer News September 6

Why Are Customers So Defensive?

During my training seminars all over North America, regardless of whether I am working with Salespeople, Managers or…

Dealer News September 6

The Art Of Wholesaling Used Vehicles In Today’s Market

Make no mistake, I’m a retail-first guy. I fundamentally believe that dealers should sell every vehicle they acquire…

Dealer News September 6

Trading-In on the Success of Digital Retailing

In today’s Internet driven auto shopping environment and in the future, a dealership’s online sales and marketing strategies…

Dealer News September 6

Get More Value From Your Website by Optimizing Your Lead Gen Tools

There are quite a few dealer website plug-ins designed to generate leads, but on many websites, how they…

Dealer News September 6