Dealer OPS & Leadership
TradeRev Unveils New MOVE METAL® Service Options and TradeReady Seller Protection
Customized Service Levels and No Arbitration Guarantee Help Dealers Save Time and Money CARMEL, Ind. – October 17, 2018 – TradeRev, North America’s leading dealer-to-dealer digital auction platform, announced the release of the company’s new MOVE METAL®service options...
If I Out Call You, I’ll Out Connect You
At its core, sales is a numbers game. It always has been and always will be. If you’re selling the same product that others are selling, you can only expect to close a percentage of customers that come into your store. In our industry, top performers close 50 to 60...
Profit By Action Quick Tip: Business Planning 4 – Agreement & Action Plan
ProfitByAction.com Quick Tip on the importance of getting the buy-in and agreement of all Dealership Management as part of the Planning Process. Once everyone has agreed to the plan, set appropriate actions.
Xtime Presents Fletcher Jones Audi with Customer Experience Excellence Award
REDWOOD CITY, Calif. (October 16, 2018) – Xtime is proud to name Fletcher Jones Audi in Chicago, IL, as the winner of the second Xtime Customer Experience Excellence Award at Digital Dealer’s Conference & Expo in Las Vegas, NV, October 16-18, 2018. Xtime first...
The New Tax Law Threatens Revenue for Dealers in NCFC Participation Programs
While it may feel like the auto industry is nothing but blue skies, dealer principals might be feeling the pinch of everything from margin compression and higher interest rates to annual sales figures that make the same sound as air slipping out of a balloon ever so...
Hard Facts: How to Decrease Your Cost Per Lead
This week’s #HardFacts is live from Google HQ in #NYC. Samantha chats with Google team members about what it means to be a #Google Partner. She also gives some strategies
Are Your Most Profitable Customers Created or Made?
CEO & Executive Chairman Scot Eisenfelder discusses whether a dealership's most profitable customers are created or made in this video blog.
Where Oh Where Has the Service Department Gone?
Arguably, one of the most important marketing channels any dealership has is their website. Think about it. How much money do you spend simply to get customers there? When you combine all marketing efforts including, but not limited to, SEO, SEM, some third-party...
Using Customer Service as a Marketing Tool
It hasn’t been that long ago that customers were only able to handle customer service issues in person or by phone. Now, of course, there are many options for customers including social media, chat or through reviews. What would you do if a customer were standing in...
Join us for Digital Dealer Las Vegas 2021