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Conference & Expo: September 22-23, 2026
DealerPoint: April 5-7, 2027

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Dealer OPS & Leadership

Successful Leadership By Definition — No Kidding

A knowledgeable and successful friend of mine and I were discussing prosperous organizations versus, well, not so successful ones (i.e. Marriott vs Ramada). We reviewed obvious differences we all experience such as employee attitudes, facility appearance, financial...

What’s Hot for 2011?

Every sales person claims that they have the greatest opportunity that you can’t live without. A key is testing and validating opportunities that make logical sense. Are these concepts producing measurable results (gross dollars and/or car sales)?  I attended the 2010...

An Unexpected Threat to your Dealership

Negative and intentionally false online comments In 2010 dealers spent more on online advertisements than print media. The explanation is simple: Greater than three-fourths of new-vehicle buyers (79%) use the Internet during the shopping process.  However, spending...

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