Dealer OPS & Leadership
AARP Foundation Announces $12.6 Million Grant from Toyota
LOS ANGELES – Today at AARP’s Life@50+ National Event & Expo, the AARP Foundation announced a three-year, $12.6 million grant from Toyota to support the Foundation’s initiatives to reduce isolation and promote driver safety among older Americans. This grant will...
Online Car-Buying Scams — Are You At Risk?
IRVINE, Calif. -- Kelley Blue Book www.kbb.com the leading provider of new car and used car information warns online car buyers of a scam using a fake Kelley Blue Book website. The scams look to solicit funds from buyers via an escrow-based, guaranteed...
Should You Text Your Customers?
When you get the cell phone contact information from a potential customer, would you feel okay communicating with them via text? Have you ever asked? You might want to consider texting as a form of communicating with your customers. According to a recent survey, some...
NADA Announces New 2012 Chairman
WASHINGTON -- The board of directors of the National Automobile Dealers Association (NADA) has elected William P. Underriner as chairman and David W. Westcott as vice chairman for 2012. Underriner, 59, president and co-owner of Underriner Motors in Billings, Mont.,...
UAW turns its attention to Ford
DETROIT – The UAW will focus its attention on Ford Motor Co. in negotiations for a tentative agreement. Also today, the UAW and Chrysler Group LLC agreed to an additional extension of the current collective bargaining agreement while continuing to negotiate toward a...
Ford Shows Off New Mustang Customizer Website
DEARBORN, Mich. – Ford is putting design in the hands of enthusiasts with a new customizer website that features the 2012 Mustang. Ford launched the site at www.ford.com/cars/mustang to let Mustang enthusiasts take advantage of the classic design with limitless...
Live Operator Assistance Now Standard Feature of Ford SYNC Services
DEARBORN, Mich. – In a step to further enhance the SYNC® experience, Ford is adding Operator Assist, a new free service that allows users to connect with a live person, as a standard feature of SYNC Services. Previously in beta test trial phase, the service is now...
Dealership Sales and e-Marketing Directors Explain Internet 101 for the Sales Consultant to the General Manager
Whatever happened to selling cars? In an era of shiny terms and flashy products, it’s easy to get lured away from what pays your check….the sale of an automobile. Without the basics, no flashy product will have a significant impact. What are some simple, no or low...
Zappos Customer Loyalty Team Managers Share How to Build a Customer-Focused Culture
How did Zappos.com grow its gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008? They did it by focusing relentlessly on customer service. Jim Carrillo and Duke Cajala are sharing their expertise with you on the Zappos Family commitment to WOWing...
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