Dealer OPS & Leadership
J.D. Power and Associates Reports: As Credit Card Company Website Usage Continues to Increase, Customer Expectations of Accessing Mobile Devices Expands
WESTLAKE VILLAGE, Calif. -- The proportion of credit card customers who use online channels to perform basic tasks continues to increase, with those who use a smartphone or tablet preferring different experiences from those who use a computer, according to the...
Vice Presidents at RoadLoans.com/Santander Consumer USA Discuss The State of Online Leads and Best Practices to Close More Online Leads
Two of the top experts in online leads and auto finance, Lana Johnson, senior vice president of originations for RoadLoans.com/Santander Consumer USA, and Will Stacy, vice president of marketing at RoadLoans.com/Santander Consumer USA, will share with automotive...
Director of Vehicle Valuation at KBB.com Explains How The New-Car Market is Impacting Certified Pre-Owned Sales
New-vehicle redesigns and strategic lease and APR incentives are shifting consumers away from certified pre-owned (CPO) units. These market dynamics are making it more difficult for dealers to increase their CPO sales. Juan Flores, director of vehicle valuation for...
Manheim Experts in Automotive Customer Relations and User Experience Explain How To Improve Sourcing Inventory and Marketing to Consumers
The maxim “work smarter, not harder” rings true now more than ever. Sourcing inventory can be challenging in a unit-scarce and financially-tight market. But fortunately, there are more ways to get the right vehicles than ever before. Take advantage of all available...
Used Car Workshop Manager Discusses How to Successfully Sell Trade-Ins
Frank Alfano, used car workshop manager and in-store trainer for Tim Deese and Progressive Basics Used Car Manager Training School, will be sharing his expertise on how to successfully sell pre-owned vehicles. Tim Deese, a veteran pre-owned car dealer, notes, “Many...
Hertz Extends Tender Offer to Acquire Dollar Thrifty
PARK RIDGE, N.J.-- Hertz Global Holdings, Inc. (NYSE: HTZ) this week announced that it has extended the expiration date of its previously announced cash tender offer to purchase all outstanding shares of common stock of Dollar Thrifty Automotive Group, Inc. (NYSE:...
DealerTrack and RouteOne Settle Patent Infringement Lawsuit
LAKE SUCCESS, N.Y. and FARMINGTON HILLS, Mich. -- DealerTrack Holdings, Inc. (Nasdaq: TRAK) and RouteOne LLC today announced that they have settled patent infringement litigation that DealerTrack, Inc., commenced against RouteOne in 2004. Under the terms of the...
PenFed Extends 1.49% APR* Online Only Auto Financing Campaign
The credit union has extended its 1.49% APR* auto financing for online applications through the month of October on new, used, and external refinanced autos. For this campaign, the rate will be available on financing terms between 12 to 60 months. ALEXANDRIA, Va....
With More 2013 Models in the Mix, September Incentives Fall, Reports Edmunds.com
SANTA MONICA, Calif. — Automaker incentives fell slightly in September as more and more 2013 models have hit the market, reports Edmunds.com, the premier resource for automotive information. According to Edmunds.com's True Cost of Incentives® (TCI®), the auto industry...
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