Sales & Variable OPS
Why So Many Automotive Service Relationships Break Down and What It Actually Takes to Rebuild Them
In the automotive industry, trust rarely disappears overnight. A dealer signs a new F&I administrator. An agency partners with a service provider. A fleet operator awards a roadside contract. The kickoff meetings go well, expectations are high, and everyone...
CARFAX: Used Car Price Growth Slows as Market Levels Off
Used Car Prices Start to Plateau After Months of Increases
AI in the Showroom: Practical Ways Dealers Can Use Automation to Improve Conversion
Artificial intelligence has become one of the most talked-about topics in automotive retail. For dealers, the biggest opportunity isn’t replacing people with automation. It’s using AI to create faster, more personalized customer experiences that improve conversion....
Digital Dealer Conference and Expo 2026 Full Schedule is Live!
The full schedule for Digital Dealer 2026 is finally here! On Sept. 22 and 23 at Huntington Place in Detroit, you'll hear directly from the dealers and industry leaders who are navigating the same challenges you face every day. No fluff. No sales pitches. Just...
The New Art of the Phone Call: Why Dealership Communication Has Become the Biggest Sales Skill of 2026
There was a time when getting a customer on the phone was the easy part. A salesperson would dial a number, the customer would answer, a conversation would begin, and the relationship would develop from there. Today, that process has completely changed. Consumers...
From 10 Cars a Month to 100: Best Practices for Dealers Ready to Scale Vehicle Acquisition
Direct vehicle acquisition has become one of the most talked about strategies in the dealer community, and for good reason. Traditional sourcing channels are tighter and more expensive than they used to be. Wholesale prices have stayed elevated, with the Manheim Used...
How LPR Analytics Help Fight Fraud and Recover Losses
The automotive industry has a long history of fraud, scams and swindles. As with any high-value commodity, cars attract bad actors, and whether that’s thieves, resellers, or crooked dealerships that harm the reputation of legitimate outfits. Dedicated dealers are left...
The Vanishing Customer: Why Dealerships Are Losing Customers Without Knowing It
The biggest challenge dealers face today when it comes to retention isn’t the angry customer, the negative review, or the complaint that lands on a manager’s desk. It’s the customer who says nothing. They’re what I call the vanishing customer. They come in for...
Your Customer Has a New Edge. An AI Operating System is the Answer.
The customer walking into your store this week may already know the repair estimate, the market price, and what a fair deal looks like, because they asked ChatGPT before they got out of the car. The information that used to live behind the desk now lives in their...
Join us for Digital Dealer Las Vegas 2021