Sales & Variable OPS
The Next Loyalty Windfall for Dealers? Gen Z
Gen Z may be early in their ownership journey, but the service experiences they have today are already shaping where they’ll return tomorrow—both for service and their next vehicle. As this generation moves more fully into ownership, expectations set outside the...
Dealership M&A Up Big in Q1 2026 as Profits Normalize: Haig Report
Key Takeaways Private buyers commanded 96% of Q1 2026 dealership acquisitions amid a 54% increase in multi-store transactions. Average publicly owned dealership profits declined 16% year-over-year to $824,000 but remain 109% above pre-pandemic levels. Finance and...
Ferrari of Denver Sold by Lithia Motors to the Woodhouse Auto Family
Pinnacle Mergers & Acquisitions Facilitates Sale of Ferrari of Denver in Colorado
Used EVs Are Creating a New Retail Test for U.S. Dealers
Affordability is bringing more attention to used EVs, but price alone will not decide conversion
Why Your Manual Fraud Analysts May Be Looking at the Wrong Things
According to a recent industry survey, nearly three-quarters of financial institutions still manually check a significant portion of their income documents for fraud, with many reviewing up to half of all submissions by hand. Given the emergence of powerful AI models...
Video Testimonials That Sell: A Guide for Dealerships
The shift to online car buying has made things easier for customers, but more challenging for dealerships when it comes to building trust. While buyers rely heavily on online research, they still seek reassurance from real people before making a decision. Creating...
F&I Profit Per Vehicle Just Hit a Record High. Used and Independent Dealers Are Positioned to Capture More of It Than Ever Before.
Independent dealers have always had the used car customer. Now they have the F&I infrastructure to match.
FTC Warning Letters: The Escalating Risk Around Dealer Pricing
Pricing has always been a friction point in auto retail. What’s changed recently is the cost of getting it wrong. With the FTC’s hardened stance and consumers expecting full transparency, pricing is no longer just a customer experience issue. It’s a potential legal...
The Day Ford Recognized That Agentic AI is a Coworker
And Why Every Industry Built on Phones, Forms, and Follow Ups Should Be Paying Attention
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