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Conference & Expo: September 22-23, 2026
DealerPoint: April 22-24, 2026

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Sales & Variable OPS

Fair Lending Is Dead, Long Live Fair Lending…

The phrase "Le roi est mort, vive le roi!"—the king is dead, long live the king—captures today’s paradoxical moment in automotive fair lending: sweeping changes at the federal level contrast with stubborn continuity on the ground. Fintech and auto lending compliance...

Fact Based, Not Fear Based: The Future of Fixed Ops Communication

Fact Based, Not Fear Based: The Future of Fixed Ops Communication

Technology can streamline communication, but only good processes build trust. I was recently sitting in a service lounge waiting to meet with a manager when I noticed a young woman approach the counter. She’d received a text saying something on her vehicle needed...

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