Auto Retail News

Conversations about digital retailing in the automotive industry tend to center around two things: customer experience and an increase in sales volume. But some dealers feel that it just leads to decreased margins on the front-end in the “race to t

In the automotive industry, the ability to earn a greater share of a customer’s spend is the key to driving higher customer lifetime value. To that end, many dealers utilize flawed retention strategies designed to achieve a minimum number of servic

Cox leadership donates $20,000 between two charities in San Antonio and the Philadelphia area ATLANTA, Ga. (July 16, 2019) – An organization that helps veterans with housing and employment needs and a nonprofit that fights hunger are the big winner

Introducing real-time vehicle service status updates from the palm of your hand REDWOOD CITY, Calif., July 17, 2019 – Dealerships and customers can both agree that the vehicle service experience needs improvement. Hindered by poor communication, th

Federal law currently prohibits dealerships from selling any new vehicle with an open safety recall to consumers. And now, Democratic Senators Richard Blumenthal (Democrat – Connecticut) and Edward Markey (Democrat – Minnesota) have reint

New leads are important, and you always want to keep the pipeline full. Yet, it can cost as much as five times more to attract a new customer than to retain an existing one. Doesn’t it make more sense to spend time nurturing the leads you already h

This is my second blog in a series about what to look for when choosing a Dealer Management System. In my first blog article, I talked about how to start evaluating the right DMS for your dealership. This blog is a continuation of that topic. A DMS i

BURNABY, BC (July 16, 2019) – Inovatec Systems Corp., a provider of industry-leading, cloud-based software solutions for all financial institutions, and ZestFinance, a leader in artificial intelligence (AI) software, today announced their strat

FAIRFAX, Va., July 16, 2019 /PRNewswire/ — Sheehy Auto Stores raised $300,000, matching last year’s donation, to benefit the American Heart Association as part of the company’s annual Sheehy 8000 Sales Race, a community-wide effort