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A Letter to a Congressman – How Taxes Impact Small Business

Thought I would share with you a letter I recently sent to a newly elected member of the United States Congress. As you peruse, consider giving similar encouragement to your Congressman. Honorable Daniel Webster United States Congress  Dear Congress
Mar 1, 2011

Interview with Andy Scott and Douglas P. Scott, Scott Family of Dealerships

Tackling the tough issues with grit and optimism is something the Scott Family has been doing for four generations.  So when the recent economic downturn hit the automotive industry, Dealer Principal Andy Scott and his son Douglas P. Scott met its c
Mar 1, 2011

‘If We Cut it Back Then, We do not Need it Again’

Now that the recession seems to be easing a bit and dealers are picking up, especially in the pre-owned department, there is one lesson I know I learned at Progressive Basics, along with the dealers we work with on a monthly basis learned. That lesso
Mar 1, 2011

Lori Hammond, Internet Director of Sales, Conicelli Autoplex

Lori Hammond, Internet director of sales for Conicelli Autoplex, in Conshohocken, PA, has built from the ground up an Internet sales organization with a track record that’s hard to beat.  Conicelli Autoplex is among the top four leaders nationwide
Mar 1, 2011

Andy Scott and Douglas P. Scott, Scott Family of Dealerships

Tackling the tough issues with grit and optimism is something the Scott Family has been doing for four generations.  So when the recent economic downturn hit the automotive industry, Dealer Principal Andy Scott and his son Douglas P. Scott met its c
Mar 1, 2011

Interview with Lori Hammond, Internet Director of Sales, Conicelli Autoplex

Lori Hammond, Internet director of sales for Conicelli Autoplex, in Conshohocken, PA, has built from the ground up an Internet sales organization with a track record that’s hard to beat.  Conicelli Autoplex is among the top four leaders nationwide
Mar 1, 2011

Your Service Waiting Area: Dentist Office or Customer Retention Tool?

(Bear with me here – this one will eventually come back around to the Internet sales team.) Today I feel compelled to deviate from my regular article topics covering Internet sales and digital marketing to alert you to an area of your dealership th
Feb 14, 2011

When is a Factory Incentive Program Legal?

Mercedes Benz has announced the details of its holdback incentive program which will apply to all dealers. The program involves payment of a 3.5% performance bonus where 1% is tied to a facility component. Of course, not all Mercedes Benz dealers are
Feb 14, 2011

Menu Pricing: An Art or Science?

I just finished up an initial round of service advisor training for a large dealer group and was surprised to see that not only did they not employ properly constructed factory based maintenance menus, they were not even aware of the benefits to both
Feb 14, 2011