By Melanie Borden, VP of Marketing, Celebrity Motor Cars
If you’re in any type of sales capacity, you might experience those months when leads just aren’t enough. Maybe business is slow, you’re not hitting your objective for the month or quarter, you lost a few deals – there aren’t as many leads coming in as last month. In business, especially sales, every single one of us goes through this.
Are you maximizing your efforts as a face for the dealership? Do your family and friends know what the monthly specials are or if there are any new programs or special cars that come in? Are you letting them know they can purchase vehicles directly on your website?
Over the last few months, I’ve been connecting with our sales team at Celebrity Motor Cars, working one on one, to help each person create a brand for their self. It’s been an insightful experience for me because while I’ve worked with, consulted, and sold services to car dealers for over a decade, I’ve never sold cars.
Everyone, in any sales role, regardless of the industry, can benefit from guidance and a refresher on how to use technology (while humanizing it) to market themselves to their network/ Every person is unique and has a different story to tell. The fun part is pinpointing your story, interweaving it with the dealership’s culture, and tying it in with relevant marketing that will connect and resonate with your audience.
Here are three marketing tips to help you get back to selling more units per month:
- Familiarize yourself with your dealership’s marketing efforts. All dealerships have some type of marketing budget. That budget may cover various facets of advertising, such as social media, digital ads (search, display, pre-roll video) television, radio, events, promotional items, etc. You might not get the specifics on how much exactly your store is spending, however, you should be able to find out what the media mix is.
- Leverage existing marketing assets. Connect with the person/agency who handles your marketing to find out how you can help leverage some of their marketing assets (video files, audio files, photos, banner ads, email templates, etc.). Marketing assets are usually stored in a content library. Having access to these assets can help you to market your personal brand. For example, if the dealership is running a TV campaign, you can take that Mp4 file of the commercial and share it with your social network in a post tagging the dealership, mentioning the store/brand while using a unique hashtag to represent you! Once you get the ball rolling, see if your dealership’s advertising agency or creative team will assist you in making personalized creative.
- Know what the factory is doing for advertising. Dealers rely on their dealership advertising budget each month to bring in traffic to the showroom, but they also rely on the manufacturer to bring guests in as well. The manufacturer advertising is also referred to as Tier 1 and drives awareness for the overall brand. Most car dealers piggyback off the manufacturer programs in their advertising, so be aware of what your manufacturer is advertising each month. All programs usually come out on the third or fourth of the month. A lot of brands have an annual marketing calendar so you can start preparing in advance for all of the events that go on throughout the year.
Regardless of your role, you are a walking advertisement for your dealership and dealer brand. Fill the gaps in the slower months by returning to sales basics and marketing your brand.
ABOUT THE AUTHOR
Melanie Borden, a Fashion Institute of Technology graduate, has spent the majority of her 14+ year marketing career in the automotive tech industry. Melanie has worked in various atmospheres from social media startups to a public tech company in consulting, marketing, and business development roles. Presently, she is the VP of marketing for Tom Maoli’s Celebrity Motor Cars auto group where she develops and implements all facets of the marketing strategy and built the in-house advertising agency.