Trending Auto Retail News
2013 U.S. Customer Service Index (CSI) Study
Now Presenting the J.D. Power CSI Study; General Motors comes up on top in service quality. GM Dealerships should be proud to have made the list, setting a standard in repair shop customer service that can only be called top notch. J.D. Power and Associates Reports:...
Hot Recall: 2013 Dodge Challenger ICE an External Combustion Hazard
Chrysler Group has issued a recall for an issue in the wiring harness in V6 Dodge Challengers. Nearly 2,500 Challengers are being recalled, with 1,900 remaining adding to a total of 4,459 vehicles on recall. Only seven fires have been reported thus far; owners are...
Customer Satisfaction, a Serviceman’s Bread & Butter
New from Bestmark News, Pep Boys is preparing a program to expand repair survey and customer satisfaction experience. More information on the expansion and ideas behind changing the repair shop atmosphere, as well as mystery shopper programs, are available below:...
NHTSA Recall List: Ford, Subaru, Nissan Defects Include Lock Mechanism, Airbag Failures
The latest recall list from NHTSA includes models from Ford, Subaru, Nissan, Daimler, Starcraft, Jayco, and Terex. See more about Fuel tank leaks in Nissan models and Power control issues in some of Jayco's 2013s. Please click on the following NHTSA Campaign ID links...
Electrical Power and Safety in the Repair Shop
According to Automotive Digest, electrical power hazards and risk management are critical to having a functional repair shop. Listed as a major problem in most dealerships, efficiency, care and good practices in handling heavy and high-voltage equipment are highly...
Class Action Waivers for Car-Buyers Still Under Review
From Automotive News, more on the class-action lawsuit waivers currently being disputed in the Supreme Court. Arbitration laws, experts commentary, potential limits, borders and public policy are discussed in the following: Click here to read the rest at Automotive...
Marketing the Best Way to Generate Leads in Pre-Owned
Sources at CBT News discuss the need for a bit of marketing skill in every salesman. Generating leads comes from good marketing, which involves cross-promotion, developing discounts and deals, and learning a little bit about subscriber lists to appeal to potential...
Quick Response-Time a Must for Internet Leads
From CBT News, a study on Internet Lead Effectiveness shows that across the industry, salespeople who respond within an hour to internet inquiries are more likely to push the sale. Auto responders, response times, and handling are examined along with model dealerships...
Customer Engagement: the Salesman’s Top Trump Card
Advice from Eyes On Sales reminds new and used salesmen to engage customers socially. When reaching consumers, bridging the gap to speaking on a personal level is best achieved by focusing on emotion-based questions. Through more familiar wording, and pragmatism about...
St. Patty’s Day Ideas for New and Used
Sources at Automotive Digest suggest taking advantage of top dollar sales over the holiday where green is celebrated. This weekend's festivities may include Clover Tag Sales for Discounts on Lucky models, Customer Feedback campaigns and the requisite "Neighbors look...
GM’s Chevy Volt Sales Overpower Nissan’s Leaf
From Bloomberg Sales, stats on electric car sales reveal Chevy Volt outsold the Nissan Leaf, internationally. The Volt's success in beating both the Prius and the Leaf in 2012, and the respective "green cars" troubles in attracting customers are covered with quotes...
Top 10 Used Vehicles for Small Budget Shoppers
From F&I, an in depth review of the Cars.com "Top 10 under $10k" list. Topping the list? Ford Motor Cars, with the Escape, Focus, Freestyle and Fusion. A more sporty option includes the Scion TC, and the standard family sedans Civic, Azera and Optima. Click here...
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