Trending Auto Retail News
Find Missed Opportunities in Fixed Ops
Find Missed Opportunities in Fixed Ops, from Auto Remarketing. SAN FRANCISCO - The service and fixed operations industry is a $310 billion business. The problem is, only a little more than a quarter of that goes to franchised dealerships, says Netsertive’s Tim...
Senate Bill Could Force Recall Repairs & How You Can Capture More of That Work
Senate Bill Could Force Recall Repairs & How You Can Capture More of That Work, from Driving Sales. Recalls can be lucrative service work for dealerships. However, when recalls are announced, most consumers aren’t informed that their vehicle is subject to a...
Red Velvet Rope Policy
Red Velvet Rope Policy, from Fixed Performance. Our individual quality-of-life demands that we enjoy our careers. If we have customers that cause us nothing but grief how do we give them the service that illustrates our commitment to customer care? When I first heard...
6 Field Services Trends to Look for in 2015: Part 1
6 Field Services Trends to Look for in 2015: Part 1, from tsia. With major change affecting the technology services industry as a whole, it’s important to stay on top of how emerging trends can affect your business. Based on the results of TSIA’s most recent research...
Lock-in Customer Loyalty: Cultivate a Great Social Media Habitat
How do we foster and sustain customer loyalty in a world of untrustworthy messages coming at our customers like a fire hose? Loyalty is a customers’ intention to continue doing business with you, to perhaps increase their spending, and to say good things (or refrain...
Selly Automotive Launches – An Innovative CRM Dealership Sales Platform
A1 Software Group Inc. is excited to announce the launch of Selly Automotive - a mobile centric, social savvy, lightweight sales platform at the Digital Dealer Conference in Tampa on April 21, 2015. Delivering on its mission to save dealerships time and money while...
Electric cars making their way to used market
Electric cars making their way to used market, from WPRI.com. PROVIDENCE, R.I. (WPRI) — If you have ever considered buying an electric car, now may be the time to find some great deals. Four years ago, electric cars were cutting edge — but now they are moving into...
Takata Airbag Recall Effect on Used Pricing
Takata Airbag Recall Effect on Used Pricing, from Auto Remarketing. WOBURN, Mass. - The effects of a recall can do quite a bit more harm to a vehicle’s image than the immediate problems they typically cause – they can also dramatically accelerate their rate of value...
Four Steps to Service Level-Driven Inventory Planning
Four Steps to Service Level-Driven Inventory Planning, from Supply Chain Management Review. With Service Level-Driven Planning, organizations can find their inventory sweet spot. Here are the steps to get it right. How much inventory is enough? How do you arbitrate...
Inside the Swift, Strategic World of Used Car Auctions
Inside the Swift, Strategic World of Used Car Auctions, from Wired. ONCE THE 2011 Impala has been rolled into place, the bidding begins immediately. Standing near the back, by the free earplug dispenser, I make eye contact with the auctioneer, and quickly look away:...
Providing ‘Tech-Tastic’ Customer Service in Self-Storage
Providing 'Tech-Tastic' Customer Service in Self-Storage, from Inside Self-Storage. What does customer service really look like in a tech-tastic world? Walmart Founder Sam Walton said it best: “The goal as a company is to have customer service that is not just the...
Inventory Gone Wild? Keep Everything in Check with These Tips
Inventory Gone Wild? Keep Everything in Check with These Tips, from Independent Retailer. Inventory management has come a long way since the days of clipboards or spreadsheets. Between barcode scanners, RFID tags, and demand forecasting software, retailers can...
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