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Trending Auto Retail News

Service Retention Relies on Consumer Trust

Service Retention Relies on Consumer Trust

When a customer buys a new car from a dealership it’s almost a given that service also just gained a new customer. Most of the time, if the customer is local, they will start bringing

Phone-Ups that Show-Up

Phone-Ups that Show-Up

Every time I ask a group, whether it be dealers or salespeople, what the goal of a sales call is they tell me it’s to “set an appointment.” No, it’s not! Let me explain with two scenarios.

US Government Outlines Policy on Self-Driving Cars

US Government Outlines Policy on Self-Driving Cars

It’s not out of the realm of possibility for fully self-driving cars to hit public roads in the next few years, what with Google, Tesla, Uber and other big-name companies working on the technology

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