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Trending Auto Retail News

Think Virtual Reality is a Fad? Think Again.

Think Virtual Reality is a Fad? Think Again.

Virtual Reality has been quite a craze recently with video gaming and other consumer electronics. However, the high cost of entry and expensive units limited its reach. Even Google’s

How to Turn Employee Setbacks into Comebacks

How to Turn Employee Setbacks into Comebacks

When employees make mistakes or seem to be harboring a bad attitude, what’s a leader to do? Yell at them, write them off or fire them? Or, do you try to turn their setback into a comeback?

’Tis the Season…for Oil Changes

’Tis the Season…for Oil Changes

It’s the most wonderful time of the year—unless you’re in the automotive service business! Everyone’s mind is on mistletoe, shopping, office parties, Mary, Joseph, and Baby Jesus,

Pave the Path for a Smooth Ride

Pave the Path for a Smooth Ride

he best way to describe my experience training managers over a 30-year span, is to equate it to rounding up wild cattle and trying to take them on a trail ride to one destination.

Interview with Galpin Motors

Interview with Galpin Motors

Since 1946, Galpin Motors has been serving car and truck shoppers in California’s San Fernando Valley. Owned and operated by Bert and Jane Boeckmann and their family,

The Power of Passionate Fanatics!

The Power of Passionate Fanatics!

Every good dealer has a number of ‘Ambassador’ customers. These customers are ‘off the scale’ satisfied and will go out of their way to let the world know how pleased they are with the dealership’s service,

Five Things to Give Up to Go Up!

Five Things to Give Up to Go Up!

In sports you hear much about an athlete being “in the zone,” where their focus is sharper and performance excels. But being in the zone doesn’t apply only to athletics; it’s relevant

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