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Trending Auto Retail News

Rest in Peace: 2-Shift Service Departments

Rest in Peace: 2-Shift Service Departments

If you haven’t noticed, our culture has changed. Your customers are no longer willing to wait. Everyone wants everything NOW! Just look at the leader of the pack, Amazon. With this market powerhouse it’s all about same day or 2-day delivery. I can’t tell you how many...

Four Tech Tools That Decrease Employee Turnover

Four Tech Tools That Decrease Employee Turnover

Employee turnover continues to be a problem in many dealerships, and especially in fixed ops. The ability to attract and retain service technicians, for example, is a problem so prevalent that in a recent Carlisle Dealer Principal Survey, more than 40 percent of...

Black Book Market Insights: Depreciation Decelerates

Black Book Market Insights: Depreciation Decelerates

Welcome to this week's edition of Black Book Market Insights, with in-depth analysis of used car and truck valuation trends and insights straight from the auction lanes. Click here to download the full report. This week’s Black Book Market Insights report takes a look...

A Fresh Look at Valuing Reinsurance Cash Streams

A Fresh Look at Valuing Reinsurance Cash Streams

Finance and insurance (F&I), and associated reinsurance programs, have long played an important role in the profitability of the dealership model. These service lines provide a consistent flow of gross margin (often routed outside of the dealership P&L...

What Ever Happened to the Sales-to-Service Introduction?

What Ever Happened to the Sales-to-Service Introduction?

A college buddy of mine relocated to the Deep South many years ago. We’ve stayed in touch with each other and in a recent phone conversation he was telling me about his car-buying experience earlier this spring. Let me tell you at the outset that he is not a...

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