So Many Used Cars, So Little Time
Dealership service departments have a great opportunity to increase traffic on the drive by pursuing recent used car…
News July 4Latest in: Sales and Finance
FOMO (Fixed Ops Manager’s Objectives)
FOMO stands for Fear of Missing Out and is defined as “an anxiety that an exciting or interesting…
News July 4
Anatomy of a Dealership That Gets Superior Results
Essential Things You Must Have in Place Jack Welch was the quintessential corporate leader of the…
News July 4
Learning Leadership From Coach John Wooden
The late and legendary John Wooden is regarded by many to be one of the greatest basketball coaches…
News July 4
VIDEO: Disruption vs. Adoption in Auto Retail
The term disruption is increasingly being applied in conversations about what lies ahead for automotive. From buying cars…
News July 3
Stability in Market Outside of a Few Luxury Segments
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News July 3
Are You Unintentionally Creating Missed Opportunities?
Today’s customers visit around 24 touchpoints during their car-buying journey, including your website, and get loaded up with…
News July 3
Exclusive Insight: Luxury Tire Sales are Ramping Up
Summer is here – and for luxury retailers, that means a significant increase in tire sales. Based on…
News June 29
Vehicle Disposition: Begin with the End in Mind
When acquiring used vehicles, having a defined strategy for how you intend to dispose of each vehicle you…
News June 28
Is a “Little Bit Better” than your Competition Really a Great Customer Experience?
There is plenty of buzz nowadays in the automotive industry about the customer experience. Everything from improving the…
News June 28
