The Importance of Answering Questions
Chief Product Officer Michael Markette explains the importance of answering the questions customers ask when engaging them on…
News July 26Latest in: Sales and Finance
Lead Generation Never Stops
Need more leads? Whenever sales are slow, one of the first reactions from salespeople, and sometimes their managers,…
News July 25
Tailwinds & Strategies in Service (Part 1)
Scot Eisenfelder explains how tailwinds are affecting independent repair facilities and why it’s more important than ever to…
News July 25
Great Lessons from Historical Mistakes
The automotive industry is changing with self-driving cars, companies such as Uber entering the field and the decline…
News July 24
Are Your Service Customers Ready to Buy?
You know how service visits affect service retention, but do you know how service visits relate to the…
News July 23
Quick Tip: Service Absorption & Customer Retention
Do you know how many “lost customers” you have in your service department? This ProfitByAction.com Quick Tip is…
News July 20
Multi-Tasking is a Myth
What’s the definition of multi-tasking? It’s doing a lot of things at once, and most often, that means…
News July 18
3 Myths About Loaner Programs
From a consumer perspective, access to loaner vehicles is a major factor in service location choice—both in terms…
News July 18
Information: A Key Component to Increasing Sales & CSI
These days, the most competitive dealerships win the game by being transparent and finding ways to quickly provide…
News July 16
Maintaining Information Security During Summer Sales Events
Car dealerships and online dealers may underestimate the enormous amount of confidential information they collect from consumers on…
News July 16
