The Pitfalls of Discounting Service
When it comes to sales and service transactions in the retail automotive industry, a main strategy in acquiring…
News September 27Latest in: Sales and Finance
Peer-to-Peer: Designing a Mentorship Program for Success
There are a plethora of training programs and trainers in the automotive industry many of which have different…
News September 27
Ask Jim: A Service Focused Q&A
“Ask Jim” is an ongoing question-and-answer series with Jim Roche, Xtime’s senior vice president of marketing and managed…
News September 26
What We’ve Got Here is a Failure to Communicate!
Dealerships spend a lot of money on leads. The bigger the store, the more money spent. And, added…
News September 25
How Trustworthy Is Your Dealership? Take the Quiz!
Women make a full 45% of new consumer car purchases—that’s no small market. And when it comes to…
News September 23
5 Retention Greats in Auto History
Like many of you, I like “Best of” lists. They can often be amusing, but also provide a…
News September 23
Are You Listening?
The stereotype of the car salesperson of yesteryear who didn’t let the customer get a word in edgewise…
News September 23
Drive Profits with Improvements to Your Wholesaling Process
As a half-full glass kind of person, I believe there are opportunities for franchised dealerships to thrive in…
News September 23
Turn One-Time Visitors into Lifelong Customers
The objective for dealerships is profitable growth. All the things that dealers manage every day — customer interactions,…
News September 23
Don’t Miss Revenue Opportunities!!
It is widely known that Service is the lifeblood of all dealerships and, in many cases, keeps dealerships…
News September 21
