5 Processes that Drive Service Profits
As front-end margins continue their decline, dealers are more reliant than ever on fixed ops revenue. Fortunately, the…
News February 1Latest in: Sales and Finance
Profit By Action Quick Tip: Expense Management
Andy Church share a Quick Tip on understanding total Dealership Expense Management.
News February 1
How to Motivate Salespeople
In the car business money has always been used to motivate salespeople. The idea is that commissions are…
News January 30
What Can Dealers Expect When They Restructure Their Business From an NCFC to a DOWC?
As car dealer principals look to transition away from operating a non-controlled foreign corporation (NCFC) due to the…
News January 29
Collision Estimator Interactions
As always, the annual massive SEMA/AAPEX extravaganza provided a multitude of informative and essential work sessions. In fact,…
News January 28
Creating a Sales Culture in Fixed Ops!
Every process in your dealership falls into one of two categories; it’s either administrative or revenue-generating. Granted, every…
News January 28
6 Questions to Ask Associates to Evaluate Their Customer Service Skills
Hiring and retaining sales professionals and service advisors who possess great customer service skills and are also trainable…
News January 28
Three Ways to Fix “F&I Apathy” on Your Showroom
When dealerships are struggling with F&I production, there is plenty of blame to pass around. From training to…
News January 28
Why Word Tracks Fail You, and What You Can Do About It
It seems as though everyone is looking for the words that work, the phrases that persuade, and the…
News January 28
Common Currency
The concept of common currency is such a great idea. Except that for the most part, people want…
News January 22
