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Conference & Expo: September 22-23, 2026
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Latest in: Sales and Finance

Cutting Expenses Leads to Record Dealership Profitability

In my early years in the auto retail industry a dealer told me, “You cannot cut your way…

News September 1

Dangers of Failing to Check Warranty Notes

Dealers need to be wary of “warranty repair shoppers.” Sometimes, for various reasons, a car owner has decided…

News September 1

New Year-end Federal Requirements

I admit that I watch too much sports. My time could probably be better spent with constructive activity,…

News September 1

Quit Changing the Pay Plan!

If you ask 10 service managers to define the perfect pay plan for service advisors, you will get…

News September 1

Structure and People: The Key to Executing a Great Process

If process is the foundation of superior Internet sales performance, then structure and people are what leverage that…

News September 1

Every Month Should Be a Record

While I was on a conference call with a dealer-client the other day, the Dealer Principal commented on…

News September 1

Moving from the Physical to the Virtual Sales Space

In April, I attended the 8th Digital Dealer Conference and Exposition in Orlando. It’s a strong conference that’s…

News September 1

So, You Can’t Find Technicians?

I was making a 20 group presentation not long ago and someone said to me, “We need technicians…

News September 1

Smart Advertising for the Political Season

Are you as amazed as I am that the year is almost over? The good news is you…

News September 1

It Turns Out You Can Fix Stupid Part 1

I suspect like most of you have, I calculated that stupid wasn’t fixable — after all someone famous…

News August 22
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Ram to Enter SUV Market in 2028

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Michigan Supreme Court to Decide on Stellantis Contracts

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