So, You Can’t Find Technicians?
I was making a 20 group presentation not long ago and someone said to me, “We need technicians…
News September 1Latest in: Sales and Finance
Smart Advertising for the Political Season
Are you as amazed as I am that the year is almost over? The good news is you…
News September 1It Turns Out You Can Fix Stupid Part 1
I suspect like most of you have, I calculated that stupid wasn’t fixable — after all someone famous…
News August 22Living with Factory-based Ordering Systems
A little over four years ago we looked at the up and coming factory-based inventory management programs that…
News August 10Non-Compliance – Your Employees May Be Costing You Money
We recently published an article in this magazine entitled “ Supplier Audits to Reduce Costs and Improve Compliance.”…
News August 1Small Coverage Details that Could Cost Your Dealership a Fortune
The past several months we have seen some interesting policy quirks. Knowing this information may help you be…
News August 1Don’t Write It in Sand, Carve It in Stone
Every time I do a 20 group, dealer state association meeting or anything where a group of dealers…
News August 1Voicemail – the Forgotten Tool
In past articles I’ve shared my belief that the best way to immediately improve sales is simply getting…
News August 1The Power of the Word
What is the impact of word choice on sales? In a word, dramatic. When a customer submits a…
News August 1A Story of Lost Loyalty….and How to Regain It
Polston_Fixed Operations August10 The following is a true story. I took delivery of my new vehicle…
News August 1
