How to Evaluate IT Solutions for Your Dealership
Helion Technologies Founder & President Erik Nachbahr shares some tips on what dealerships should be looking for…
News May 23Latest in: Sales and Finance
Customer Experience Transformation and Your Dealership
A recent Google search for “customer experience” produced around 1.49 billion results. And refining the search to “customer…
News May 23
Stable Market Except for Luxury Vehicles
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News May 22
Do Stitched Photo Videos Provide Value, or are they Outdated Technology?
Stitched photo videos have been around awhile. I’ve had many people ask me lately if they are still…
News May 22
The Digital Automotive Shopper Journey for 2019 and Beyond
As we move into the middle of 2019, it’s important to take a step back and evaluate the…
News May 21
Witt’s Wise Words: There Are No Subs In Life
Bill Wittenmyer explains why life isn’t a professional sport in which we can make substitutions in this…
News May 20
Profit By Action Quick Tip: Importance of Up To Date Warranties & Recalls
There’s nothing worse than selling a car and having to call that customer right away for an…
News May 17
Conquesting Through Service
Scot Eisenfelder shares why conquesting through service is the key to future profitability.
News May 17
Latest Equifax Auto Credit Trends Illustrate Rising Subprime Activity
A few notes on subprime loan origination and balance activity per Equifax: Subprime auto loan originations have a…
News May 16
Want a 5-star CSI Rating? Demanding It Doesn’t Work. Earning It Does.
When my friend, Erica* took her vehicle to the dealer recently, the needed repairs were performed quickly and…
News May 16
