What to Look for When Choosing a Dealer Management System Part 1
Dealers are regularly approached by vendors selling their wares. Not only is it challenging to know what will…
News June 20Latest in: Sales and Finance
The Rule of 3: Perfecting Sales-to-Service Handoff
If your dealership is like most, the sales and service side of the house feel like two disconnected…
News June 20
Mainstream Pickup Values and SUVs Stable
Welcome to this week’s edition of Black Book Market Insights, with in-depth analysis of used car and truck…
News June 18
Process Unification Combined With A Personalized Customer Experience Creates A Winning Opportunity
For years, the goal of automotive professionals was to find a way to leverage an online environment that…
News June 17
Witt’s Wise Words: The Importance of Being Prepared
In this episode of Witt’s Wise Words, Bill Wittenmyer shares why being prepared is vital to success.
News June 17
Is Ridesharing Always Safe? Hail NO!
Drivers participating in the nation’s most extensive ridesharing services are all independent contractors and, as such, are responsible…
News June 17
How Community-Centricity in Automotive Retail Brings Purpose, Satisfaction, & Loyalty
A community-first mindset and business philosophy inspires positivity and a direct sense of purpose, resulting in higher satisfaction…
News June 15
How Dealerships Are Using Facebook to Reach Customers & Drive Their Bottom Line
Social media can be a great challenge at most dealerships. Discover ways to leverage social influence and engage…
News June 15
Why People Defect in Service
CEO & Executive Chairman Scot Eisenfelder explains why customers defect in service in this video blog.
News June 14
Freebie Friday: Nurturing vs Closing
Bill Wittenmyer shares the difference between nurturing and closing in this episode of Freebie Friday.
News June 14
