Recording the F&I Transaction
In the wake of fatal police shootings in Ferguson, Mo., North Charleston, S.C., and elsewhere, there is a…
News June 29Latest in: Sales and Finance
How to Manage Your Millennials
Impatient, entitled, demanding, lazy. These are some of the media’s favorite words to describe “millennials,” also known as…
News June 29
Service Departments Need Tune-Ups Too
The service department tends to be the busiest place in a dealership, and service managers must stay in…
News June 26
When Selecting F&I Providers, Demand These Must-Haves
Are your F&I providers accelerating your professionalism and efficiency, or have they become an unrecognized disadvantage to your…
News June 26
Sales vs Service
Today’s car business has many challenges such as customer satisfaction, retention, and overall profitability. One thing I find…
News June 26
Getting Something Done Well – Try It Sometime (if you can) – Part 3
This the final slice of my three-part review of “Why Strategy Execution Unravels,” an article printed in the…
News June 24
There’s A Lot of Meat on the Bone: Automotive Opportunities Abound!
It is the best of times in the automotive service business. There is so much opportunity out there…
News June 24
It’s Time to Get Bi-lingual
In April this year I had the pleasure of being part of the closing Keynote at Digital Dealer…
News June 24
A Dog with a Note in His Mouth
In the automotive training business you have to constantly try to stay within your own niche. By doing…
News June 24
Unlock 4 Phone Secrets to a Better Bottom Line
You probably think you know what it means to be good on the phone. It looks like your…
News June 24
