Why the Phone is Still More Powerful than the Internet and Social Media, Combined.
In the automotive world your connections to people are everything. The Internet connects everyone on this planet instantaneously.…
News July 2Latest in: Sales and Finance
It Starts and Ends with the Car
Today’s poor-credit customer has more financing options available to them than just Buy Here-Pay Here. Recent market conditions…
News July 1
Upcoming Webinar: Discover Four Ways to Win Shoppers in the Age of Transparency
Today’s car shoppers have unprecedented access to information to support their car buying process. The availability of data and…
News June 30
Hiring Gen Y in Your Dealership
The Gen Y group ranges from their 20’s through early 30’s and are buying 27% of new vehicles…
News June 30
Recording the F&I Transaction
In the wake of fatal police shootings in Ferguson, Mo., North Charleston, S.C., and elsewhere, there is a…
News June 29
How to Manage Your Millennials
Impatient, entitled, demanding, lazy. These are some of the media’s favorite words to describe “millennials,” also known as…
News June 29
Service Departments Need Tune-Ups Too
The service department tends to be the busiest place in a dealership, and service managers must stay in…
News June 26
When Selecting F&I Providers, Demand These Must-Haves
Are your F&I providers accelerating your professionalism and efficiency, or have they become an unrecognized disadvantage to your…
News June 26
Sales vs Service
Today’s car business has many challenges such as customer satisfaction, retention, and overall profitability. One thing I find…
News June 26
Getting Something Done Well – Try It Sometime (if you can) – Part 3
This the final slice of my three-part review of “Why Strategy Execution Unravels,” an article printed in the…
News June 24
